AGREEMENT TO OUR LEGAL TERMS
These SMS Terms explain how MoveManage.us (“MoveManage,” “we,” “us,” “our”) uses text messages—sent via our provider Twilio—to communicate with you. By opting in, you agree to these Terms.
3. How You Give Consent (OPT-IN)
4. How to Opt Out (STOP) & Get Help (HELP)
7. Prohibited/Restricted Content
8. Identification in Every Message
MoveManage sends texts for two distinct use cases:
Types: confirmations/reminders, status/complete notices, quotes/estimates, schedule changes, payment/invoice reminders, support replies (~60%); discounts/promos, feature news, surveys, loyalty offers (~40%).
Typical frequency: 5–8 total during an active service period (about 1–3 weeks). Maximum 12/day.
Links & phone numbers: may be included in messages.
Types: registration/login/reset codes and identity confirmation for sensitive actions. No promotions.
Frequency: on-demand when you initiate a security action; typically 1–3 SMS/month, max 5/day; codes expire in 10 minutes.
Website (dual consent): During booking/registration on movemanage.us, you see two unchecked checkboxes—one required for service texts and one optional for promotional texts. We record timestamp, method, and IP/device for compliance.
SMS keywords (to add promotions): If you already opted into service texts, send DEALS or PROMOTIONS to (938) 777-7785 to add promos.
Phone consent: Our agent can capture separate consent for service and promotional texts by phone at (938) 777-7785.
2FA consent: At /register you acknowledge we’ll send SMS verification codes to secure your account and you use Send Code when prompted. We keep detailed consent records.
Opt-in keywords we honor: START, YES, UNSTOP, JOIN, SUBSCRIBE, DEALS, PROMOTIONS, OFFERS.
Reply STOP to unsubscribe (you’ll receive a confirmation). Text START to re-subscribe.
Reply HELP (or INFO) for assistance, or call (938) 777-7785. Twilio manages standard STOP/HELP handling by default.
Opt-out keywords we honor: OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOP, STOPALL. Help keywords: HELP, INFO.
Your carrier’s message and data rates may apply to sending/receiving SMS.
We process personal information to provide our Services and for lawful purposes described in our Privacy Policy; we do not collect information from third parties and we keep appropriate records of consent. Contact: [email protected].
We do not send age-gated content or content related to lending/loan arrangements.
All texts identify MoveManage as the sender and include STOP instructions. Promotional content is clearly labeled and requires separate consent.
Service: “Hi [Customer Name], this is MoveManage. Your appointment is confirmed for [Date] at [Time]. Crew will arrive at [Address]. Questions? Call (938) 777-7785. Reply STOP to opt out.”
Quote link: “Your moving quote #[ID] is ready. View: movemanage.us/quote/[ID]. Reply STOP to unsubscribe.”
Promotion: “Get 15% off packing—code PACK15 at movemanage.us/book. Reply STOP to unsubscribe.”
2FA: “Your MoveManage verification code is [CODE]. Expires in 10 minutes. Never share this code. Reply STOP to opt out.”
We may update these SMS Terms periodically; the “Last updated” date will reflect the latest revision. See our Terms of Service for general legal terms.
MoveManage.US
1178 Broadway, Unit #1116, New York, NY 10001, United States
Phone: (+1) 631-500-0100
Email: [email protected]
(For website legal notices, see our Terms of Service, Privacy Policy, Cookie Policy, Disclaimer, and Return Policy.)
I agree to receive:
Click “Agree & Continue” to proceed. We’ll send a welcome SMS and store your consent record (time, IP/device, method).
This page is designed for https://movemanage.us/ and reflects our use of Twilio to send and manage SMS (including standard STOP/HELP handling and opt-out management).